Privacy Policy

Pinnacle Accountants & Business Advisors

Effective Date: 9 June 2026

1. Introduction

Pinnacle Accountants & Business Advisors ("Pinnacle", "we", "our", or "us") is committed to protecting the privacy and confidentiality of personal information collected through our website, WhatsApp Business communications, email correspondence, and professional services.

This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with us.

2. Information We Collect

We may collect the following information:

Personal Information

  • Name

  • Telephone number

  • WhatsApp number

  • Email address

  • Company name

  • Job title

  • Business address

Business Information

  • Corporate documents

  • Tax identification numbers

  • Financial information

  • Payroll information

  • Accounting records

  • Other information necessary for providing professional services

Communication Information

  • WhatsApp messages

  • Emails

  • Attachments and documents shared with us

  • Customer support enquiries

3. How We Use Your Information

We use your information to:

  • Provide accounting, audit, tax, payroll, corporate secretarial, and advisory services;

  • Respond to enquiries and requests;

  • Communicate with clients through WhatsApp, email, telephone, and other communication channels;

  • Verify client identity and maintain client records;

  • Comply with legal, regulatory, and professional obligations;

  • Improve our services and client experience.

4. WhatsApp Business Communications

When you communicate with us through WhatsApp Business, we may collect and process information contained in messages, attachments, images, documents, and other content shared during communications.

We use this information solely for:

  • Providing requested services;

  • Responding to enquiries;

  • Managing client relationships;

  • Maintaining service records.

5. Third-Party Service Providers

We may use trusted third-party service providers to assist in delivering our services, including:

  • Meta Platforms, Inc. (WhatsApp Business Platform)

  • OpenAI

  • Cloud storage providers

  • Accounting software providers

  • Government portals and regulatory systems

  • Banking and payment service providers

These providers may process personal information only as necessary to provide their services.

6. Data Sharing

We do not sell, rent, or trade personal information.

We may disclose information:

  • To government authorities where required by law;

  • To regulatory bodies and professional organizations;

  • To service providers assisting in delivering our services;

  • With the consent of the client;

  • As otherwise required under applicable laws and regulations.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services;

  • Meet legal and regulatory requirements;

  • Resolve disputes;

  • Enforce our agreements.

9. Your Rights

Subject to applicable law, you may request:

  • Access to your personal information;

  • Correction of inaccurate information;

  • Deletion of information where legally permitted;

  • Withdrawal of consent where applicable.

Requests may be submitted using the contact details below.

10. International Data Transfers

As part of our operations, personal information may be processed or stored in countries outside Timor-Leste by our service providers. We take reasonable steps to ensure that such processing is conducted securely and in accordance with applicable privacy requirements.

11. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.

13. Contact Information

Pinnacle Accountants & Business Advisors
Suite 343, Level 3, Timor Plaza
Dili, Timor-Leste

Email: paul.a@pinnacledili.com
Phone: (+670) 331 0092
Mobile: (+670) 7888 8835

For any privacy-related enquiries, please contact us using the details above.